Updated on: 03 January 2025

DEFINITION

BLite Regime and Weight Control Services - L.L.C - S.P.C is a subsidiary company of NCC Holding L.L.C. Please read the Terms and Conditions (“Terms”) carefully before obtaining the Product or Service operated by BLite Regime and Weight Control Services - L.L.C - S.P.C (“us”, “we”, or “our”).

1. BLite Regime and Weight Control Services - L.L.C - S.P.C refers to the food meal plan service provider.
2. Meal plan as used in this Terms refers to the Product and Service obtained by the client from BLite Regime and Weight Control Services - L.L.C - S.P.C; it also refers to the document provided to client either in person, email or online as reference for the meals they will receive during the meal plan.
3. The Meal Plans refers to any type of plan, package, service or product confirmed by the client in advance.
4. Dashboard refers to the online client Web portal that lets them manage their account and can be accessible from www.slimandlite.ae.
5. Dietitians refers to our wellness consultants. They may conduct nutrition assessment, weight measurements, body composition analysis and other noninvasive procedures.
6. Dietitians can advise clients on what meal plans to take to reach the desired health and fitness goals.
7. The meal plans are delivered to customers at their given address on a daily basis throughout the period of their purchased plan.
8. Cooler bags are the portable insulated thermal bags that carries all meals for the delivery days selected.

1. CONDITIONS

1. All clients who conducted their initial assessment, dietary consultations or online sign up have agreed to these terms and conditions from the start date till the end date and upon renewal of their meal plans.
2. We consider any confirmation made over the phone, WhatsApp, message, online or through an email as valid.
3. We reserve the right to send email, SMS communication or advertise to all our clients unless they have unsubscribed or specified and requested to unsubscribe.
4. We reserve the complete right to update, change, modify or amend any or all of the mentioned terms at any time without prior notice to meet the requirements or standard. Clients are encouraged to frequently visit these sections in order to be updated about the changes.

2. ITEMS/PRODUCTS/SERVICES PRICING

3. METHOD OF PAYMENT, CARD TYPES ACCEPTED AND CURRENCY

1. We accept payments online using and MasterCard credit/debit card in AED (or any other agreed currency)”.
2. Clients can make a payment in person to the nearest branch or online on client web portal.
3. In case of online payments, the details you submit will be delivered directly to our payment provider via a secured connection.
4. Clients must retain a copy of all the transaction records and merchant policies.
5. In person payments are accepted Sunday-Friday 9am-5pm
6. Once the payment is made, the meal plan cannot be exchanged, upgraded or altered with a different meal plan
7. Additional payment for loss of cooler bag must be settled at the end of the plan.

4. DISCOUNTS

1. Corporate discount can be added based on the terms and conditions agreed by BLite Regime and Weight Control Services - L.L.C - S.P.C and the Corporate Company.
2. Clients are eligible for Corporate Discounts based on BLite Regime and Weight Control Services - L.L.C - S.P.C internal policies. Please contact customer care department for more information.
3. BLite Regime and Weight Control Services - L.L.C - S.P.C may introduce discounts periodically. If a client wishes to avail the discounts, please contact the customer care department.
4. Clients are eligible for Friends and Family Discount only when they subscribe to a new or renew a plan together.

5. DELIVERY POLICY

1. We deliver across major cities of UAE
2. Delivery is to be based on the agreed start date, location and timing.
3. There are 4 different delivery time slots: Morning (4:30-7:30), Mid-Day (9-1), Afternoon (2-6) or Evening (6-10). Exact timing cannot be specified as it will depend on your delivery location. Please visit your Web Portal or the nearest branch to confirm your delivery time.
4. In case of any requested changes to the delivery time or location, must be made 2 business days in advance.
5. If client is unavailable to receive or return their cooler bag. Our delivery team will leave it outside the specified location for collection. If left outside, we cannot be held responsible for any missing item or damages to the bag nor the food (including spoilage).
6. There will be no deliveries on Sunday. If client wish to cover a 7 day meal plan, we will send two boxes on Saturday.
7. (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

6. COOLER BAGS AND REFUNDABLE POLICY

1. A refundable deposit of AED 150 is charged for the Cooler bag at the start of the program. Refund can be collected in BLite Regime and Weight Control Services - L.L.C - S.P.C office at the end of the program.
2. The deposit fee will be NONREFUNDABLE if:
   
   i. The bags are not returned on a daily basis to the delivery driver.
   ii.The bag is returned in poor condition
   iii.The bag is lost or damaged
3. Cooler bag deposit needs to be collected within 3 months from the last box delivered.
4. Cooler bags deposit MUST be collected in cash only from the nearest branch.

7. FOOD CONSUMPTION AND STORAGE

1. All meals must be refrigerated once received
2. Only the lunch container and the soup containers are microwave-safe.
3. Only uncut fruits require washing prior to consumption.
4. For best results on health goals, do not skip or exchange meals before consulting with your dietitian.
5. All meals are labeled with dish name, meal type, (breakfast, lunch, dinner, salad, desert, snack, soup), calorie count and production date.
6. If there are ingredients removed from the dish due to dislikes and allergies the calorie counts and macronutrients may change.
7. Avoid adding the following items to your meal plan without consulting with your dietitian.

Juices: fresh or canned

For more information, please refer to program tips and advice document.

8. DISLIKES AND MEDICAL CONDITIONS

1. All meals are customized as specified by your dietitian (calorie and macronutrient advise).
2. Meal plans can be customized according to prior mentioned dislike, allergy, preference or limitations mentioned by the client. We will not assume any liability or adverse reaction to food consumptions with a dislike or allergen that was not communicated to us in advance. We highly recommend you to disclose all medical conditions, allergens, dislikes or specifications related to food before beginning with the plan.
3. Our kitchen does not have a dedicated section to avoid cross contamination for specific allergens. However the team is well trained to ensure separation for intolerants and allergen ingredients to reduce health risks.

8. NUTRITION CONSULTATION

1. Dietitian may include, licensed dietitians or trainees under the supervision of licensed dietitians.
2. Client responsibilities include:
   
   i. Client must discuss the dietary changes with their physician if they are in any kind of medical care and should not discontinue any prescribed medication.
   ii. Client must inform the dietitian of any medical care and should continue with medical supervision during the course of the meal plans.
   iii. If a client experiences any medical issues, concerns or impacts on health during the course of their meal plans, they should stop the plan immediately, inform the dietitian and pursue medical attention.
   iv. Clients should arrive 15 minutes early to their scheduled appointment to avoid any delays as they are booked in advanced. A consultation may take approximately 30-45 minutes.

9. MEAL PLAN

1. Client must pause or request meal changes 2 business days in advance by contacting customer care department or through web portal dashboard.
2. The changes can include: Pause, meal change or substitute, removing an ingredient, adding preferences or removing dislikes.
3. According to meal commitment, exercise routine and client general health status, weight loss, weight gain, or weight maintenance varies between one individual to another.
4. If client fails to send the menu selection according to the deadline specified on the menu, despite of reminders, the client’s dietitian holds complete right to select their menu according to their record of food likes and dislikes.
5. Every week, a new menu is sent in the cooler bag and by the email.
6. We recommend our clients to commit to their meal plans as advised and scheduled. However, the clients must seek out dietitian consultation if there is any reason that may hamper their discussed goals.

10. CANCELLATION & REPLACEMENT POLICY

1. We prefer all our clients to complete their meal plans. In cases where client requests to cancel the plan, the remaining days will be transferred to a third party recommended and confirmed by the client

11. REFUND/ RETURN POLICY

1. We have a nonrefundable policy of the meals. Refunds are not allowed except in medical emergencies supplemented with a doctor’s note.
2. Refunds will be done only through the Original Mode of Payment

12. GOVERNING LAW AND JURISDICTION

1. The courts of Abu Dhabi, United Arab Emirates have jurisdiction on any claim or related the use of our service and products.
2. The courts of Abu Dhabi, United Arab Emirates have jurisdiction on any disputes or claim arising or in connection with these terms and conditions are subject matter or formation including non-contractual disputes or claims.
3. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

13. CUSTOMER CARE ASSISTANCE

Clients can get in touch with us via phone, email, WhatsApp, message, web inquiry or visiting nearest branch at least 2 business days prior for any of the following: